Ludus Bellum
Lead Times Stabilised | Customer Satisfaction Improved
The Situation
Ludus Bellum is a hybrid business operating across both digital and physical product lines, related to the Wargames Delivered portfolio (also trading as WSG, JDR Brands, JDR Distribution LLC). The dual-model created operational confusion -- digital fulfilment and physical supply chain were being managed as one operation when they required fundamentally different systems and cadences.
When we engaged, the operational structure had not separated digital delivery from physical supply chain management. The result was inconsistent delivery on both sides and a team without clarity on which processes applied to which product type.
- Digital and physical operations conflated in one workflow
- Inconsistent delivery timelines across product types
- No standardised production or fulfilment process per product type
Our Role
Operations separation and standardisation. We owned the work of untangling digital from physical and building distinct operating processes for each.
- Mapping and separating digital vs. physical supply chains
- Standardising production process for physical products
- Standardising delivery process for digital products
- Lead time stabilisation
Engagement
Operations Separation & Standardisation
- Digital supply chain: standardised delivery workflow, SLA definition, fulfilment triggers
- Physical supply chain: production scheduling, inventory management, shipping process
- Lead times stabilised across both product types
- Customer satisfaction improved as delivery consistency increased
Dealing with similar challenges?
If your operations need untangling -- whether it's separating product lines, standardising processes, or stabilising lead times -- let's talk.
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